Groupe Dynamite Inc. (GDI) is a Montréal-based, privately held house of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.

Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.

Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

Job Summary:

Reporting to the Director of Customer Retention, you will have the opportunity to drive the loyalty program’s business vision and customer retention objectives for the Garage and Dynamite banners into both a comprehensive business strategy and functional product roadmap. You will be a leader, setting the product vision, building business cases, researching customer insights, and managing and prioritizing a product backlog. This role includes a dedicated scrum team that will bring your new features and improvements for the loyalty program to the market. As a business lead, you will also get to collaborate across other business teams, including Customer Care, Marketing, and E-comm, on brand experiences such as community events and exclusive invites and member products.
Come join a team of like-minded makers, innovators, and builders who share a commitment to putting the customer first and delivering outstanding customer experiences.

Main Responsibilities:

• Own the performance of the loyalty program and deliver a plan to meet business targets and grow membership and engagement within the program;
• Lead as the Product Owner of loyalty, and partner with your scrum team to develop and prioritize your product roadmap of new features and enhancements;
• Collaborate with the Marketing, Creative Services and E-comm teams on a strategic plan that grows engagement with our brands, such as community events, exclusive invites and loyalty-exclusive products, in addition to contributing to key seasonal campaigns from the loyalty program perspective;
• Track, monitor, and drive insights towards improving the program through reporting, data analysis, and customer feedback;
• Build business cases and define goals and KPIs to measure the success of your loyalty initiatives and roadmap;
• Maintain strong relationships with your peers on the Product, Technical, Creative, and Marketing technical teams;
• Drive feature development from ideation through launch and beyond;
• Deeply understand the customer and both individual brands’ (Garage and Dynamite) businesses, and think creatively about how to provide elevated, engaging, and personalized customer experiences;
• Research the industry, competitive landscape, market and technology trends, and customer needs to evolve strategic plans by constantly identifying gaps and opportunities so we can become market leaders;
• Conduct user testing to better understand how customers interact with current products and evaluate the market fit of future ideas.

Qualifications:

• A Bachelor’s in a related area, such as Business Management, Finance, Marketing, or Computer Science;
• 5+ years of experience leading a loyalty program, strategic management, marketing management, or product management;
• The ability to build and drive a product roadmap and understand development projects of moderate to high complexity;
• Experience working in an Agile environment;
• Exceptional stakeholder management skills and strong attention to detail;
• Strong numerical skills for monitoring and actioning KPIs, digging into data for added insights, and building financially compelling business cases;
• The demonstrated ability to prioritize and manage competing tasks in a fast-paced, highly ambiguous environment;
• Superior written and verbal communication skills, and the ability to present effectively to a senior audience;
• Deep empathy for the customer and a love of problem solving for them;
• Previous experience with the Salesforce product suite is an asset;
• Experience in a fast-paced, consumer-focused industry;
• People management skills are preferred;
• The ability to build strong, collaborative relationships across functional teams.

At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:

• A comprehensive compensation package that includes performance-driven bonuses;
• A group retirement savings program with employer matching;
• Flexible group insurance with personalized coverage that meets your needs;
• An employee discount at Garage and Dynamite;
• Exclusive private sample sales;
• A flexible vacation policy;
• And more!

GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People.

Our promise…
No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.

Candidates that are retained will be called for an interview.

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